Edwards Elevated Events
Helium FAQs
01
How long do helium balloons last?
Our standard helium-filled latex balloons typically float for 8–12 hours, depending on temperature and size. However, we treat our balloons with a special solution (Hi-Float) to extend float time up to 2–3 days. Foil balloons can last 3–5 days or even longer.
02
Do you treat latex balloons to last longer?
Yes, we use Hi-Float, a non-toxic treatment that coats the inside of latex balloons to extend their float time. It’s especially useful for events where balloons need to look fresh for longer periods.
03
Can helium balloons be used outdoors?
Yes, but float time may be reduced by heat, wind, or rain. Direct sunlight and extreme temperatures can cause balloons to expand, burst, or deflate quicker, so we recommend shaded or cooler areas where possible.
04
Will helium balloons float with added vinyl or personalisation?
Yes! Personalised designs made with vinyl are very lightweight and won’t affect the balloon’s ability to float.
05
Can I collect helium balloons in advance?
We recommend collecting them on the day of your event to ensure they look their best. If you need them earlier, we can advise based on the balloon type and your event timing.
06
Do you deliver helium balloons?
Yes! We offer local delivery for helium arrangements, with pricing based on distance. Just let us know your event location and we’ll confirm availability.
07
Are helium balloons safe for children and pets?
While fun and festive, helium balloons should always be used under adult supervision. Keep popped latex pieces away from young children and pets, as they can be a choking hazard.
Air-Filled FAQs
01
How long do air-filled balloon designs last?
Air-filled balloons can last for several days to weeks, depending on the design and environment. Indoors, away from direct sunlight and sharp objects, they can look great for up to 2–3 weeks.
02
Are air-filled displays suitable for outdoor use?
They can be used outdoors for short durations, but we always advise caution. Heat, humidity, wind, or rain can affect their appearance or stability. If you’re planning an outdoor event, let us know so we can advise on the best setup.
03
Can I collect air-filled designs or do you offer delivery?
Yes to both! Smaller displays like balloon stacks can be collected. Larger setups (like garlands or backdrops) are best delivered and installed by us to ensure they look perfect.
04
What types of air-filled designs do you offer?
We create a range of bespoke air-filled displays including:
• Balloon stacks
• Floor-standing towers
• Organic garlands
• Tabletop arrangements
• Backdrop balloon styling
Each design is fully customisable to your theme or colour scheme.
05
How do I care for my air-filled balloons at home?
Keep them in a cool, dry area, away from direct sunlight, radiators, or sharp corners. If a balloon becomes soft over time, that’s normal — air can slowly escape through the balloon’s surface.
06
Are air-filled designs a good alternative to helium?
Absolutely! They’re long-lasting and more eco-conscious. Plus, they offer more versatility in terms of styling, especially for statement pieces and installations.
Ballon Stack FAQs
01
What is a balloon stack?
A balloon stack is a free-standing, air-filled balloon arrangement, typically made up of clusters of balloons at the base, with foils or themed shapes on top. They’re perfect for birthdays, baby showers, and celebrations of any kind.
02
How long does a balloon stack last?
Balloon stacks are air-filled, so they can last from 5 days to 3 weeks, depending on the environment. Indoors and away from direct sunlight, they’ll stay looking great for much longer than helium balloons.
03
What does a typical stack include?
Our standard stacks include:
• 12 x 11” latex balloons
• 10 x 5” latex balloons
• 3 foil balloons (usually one number and two themed shapes)
We personalise and colour-match to suit your event!
04
Can I personalise a balloon stack?
Yes! We offer custom vinyl text (e.g., names, ages, or messages). This adds a premium, personalised touch to any display.
05
Can I choose a theme or colour scheme?
Absolutely — just let us know your event theme or favourite colours. We stock a wide range of licensed foils and can create stacks to match popular characters or aesthetics like neutral, pastel, or metallics.
06
How much does a balloon stack cost?
Prices vary depending on the foil shapes and personalisation, but a typical stack starts from £45.00. We’ll provide a full quote based on your choices, including any add-ons.
07
Do you deliver balloon stacks?
Yes! We offer local delivery for stacks, or you can collect. We recommend transporting them in a spacious vehicle if collecting, as they are large and delicate.
08
Are balloon stacks suitable for outdoor use?
They’re designed for indoor use, but short-term outdoor display is possible in calm, dry weather. Just note that wind or heat can affect their structure or appearance.
Prop Hire FAQs
01
What props do you offer for hire?
We have a growing range of stylish event props, including:
• Sequin walls
• Freestanding hoops
• Arch kits for outdoor setups
• Pipe and drape kit for full balloon walls
• Range of perspex boardS
• Light-up numbers, letters, and more coming soon!
02
How long is the hire period?
Our standard hire period is up to 24 hours, giving you plenty of time for your event. If you require a longer hire, just let us know and we can provide a tailored quote.
03
Do you deliver and collect the props?
Yes, we handle both delivery and collection to ensure everything is set up safely and professionally. Delivery charges apply and are based on distance.
04
Can I collect and set up the props myself?
For safety and quality assurance, most of our larger props (like backdrops and sequin walls) are delivered, set up, and collected by our team. Smaller items may be available for collection on request.
05
Can the props be personalised?
Yes! We offer personalisation options on selected items like the circular Perspex board and acrylic signage. Let us know your message, colours, or theme — we’ll create something bespoke.
06
Are your props suitable for outdoor events?
Some props can be used outdoors in dry, calm weather. We’ll assess suitability based on your event location and setup requirements during the booking process.
07
How far in advance should I book?
To secure your preferred props and date, we recommend booking at least 2–4 weeks in advance, especially during peak seasons. However, last-minute bookings are always welcome if availability allows.
08
Is a deposit required?
Yes, a refundable security deposit is required for all prop hire. This will be confirmed in your quote and returned after the props are collected in good condition.
Event Setup FAQs
01
What does your event setup service include
Our event setups are fully customisable and may include:
• Bespoke balloon installations (garlands, arches, walls)
• Prop styling (e.g. sequin walls, backdrops, acrylic signage)
• Personalised touches (vinyl messaging, themed balloons)
• Full delivery, setup, and collection service
We work closely with you to bring your vision to life, whether it’s for a birthday, baby shower, corporate event, or launch.
02
How much does an event setup cost?
Prices vary depending on the size, style, and elements included. Every quote is tailored to your event, but we’ll always be upfront and transparent. Setup fees typically include balloon design, prop hire, travel, installation, and collection.
03
Do you offer themed or colour-matched setups?
Absolutely! Whether you’re going for boho neutrals, luxe metallics, or a character-themed celebration, we’ll create a setup that fits your vibe perfectly. Share your theme, Pinterest inspo, or invite design — we love the details!
04
How long does setup take on the day?
Depending on the complexity, setups can take between 1–3 hours. We’ll coordinate timing with you or your venue to ensure a smooth installation without disrupting your plans.
05
Do I need to be present during setup?
Not necessarily — as long as we have access and clear instructions, we can handle everything. We’ll confirm setup time, contact details, and any special arrangements in advance.
06
Can you install at venues, homes, or outdoors?
Yes! We’ve styled setups in all kinds of spaces — private homes, halls, restaurants, gardens, and more. Outdoor setups are weather-dependent, so we may require a backup plan in case of rain or wind.
07
How far do you travel for setups?
We’re based in Leigh and cover a wide local area. For events outside our standard zone, additional travel charges may apply. Let us know your venue location and we’ll confirm availability.
08
When do you collect the props and dismantle the setup?
Props and displays are collected within 24 hours of the event, usually the next day. We’ll arrange a convenient time with you or your venue to return and take everything down professionally.
Booking FAQs
01
How do I make a booking?
You can book by messaging us directly through our website here, social media (@EdwardsElevatedEvents), or by emailing enquiries@edwardselevatedevents.co.uk. Just let us know your event details and what you’re looking for — we’ll take it from there
02
What happens after I enquire?
We’ll get back to you as soon as possible (usually within 24 hours) to confirm availability and discuss your vision. Once we understand your needs, we’ll send a bespoke quote tailored to your event.
03
How do I secure my booking?
A non-refundable deposit is required to secure your date. The amount will depend on the size of your booking and will be outlined in your quote. Until the deposit is paid, your date is not confirmed.
04
When is the remaining balance due?
The final balance is due 7 days before your event. If you’re booking at short notice, full payment may be required upfront.
05
Can I make changes after booking?
We understand that plans evolve! Minor changes (like colour tweaks or wording) can usually be accommodated if made at least 7 days before your event. Just get in touch and we’ll do our best to help.
06
What’s your cancellation policy?
Deposits are non-refundable, but if you need to cancel or reschedule, please let us know as soon as possible. We’ll do our best to transfer your booking to a new date if we’re available.
07
Do you offer payment plans?
For larger event setups or hire packages, we may be able to offer a payment plan. Let us know when enquiring, and we’ll discuss the options available. We do not offer any credit facilities and full payment must be made prior to the supply of goods.
08
What if I’m not sure what I need yet?
No problem! We love helping clients develop their ideas. Just tell us your date, theme, and budget — we’ll suggest options and design something bespoke just for you.
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